Robotic Process Automation or RPA has been dominating headlines for all the right reasons. Targeted at automating simple business procedures that otherwise rely on rational thinking RPA is an application of technology that reduces costs as well as human errors while increasing efficiency and streamlining mundane business operations such as individual responses to client e-mails.
However, even with all its benefits, RPA is not free from loopholes, and certainly not for all businesses. CIOs all over the world face the challenge of managing a vast number of processes that arise primarily out of the eliminated posts after jobs are automated. Keeping that in mind, here are some of the best implementation practices for RPA that one can follow in 2019:
Follow a plan
The potential of RPA or any technology for that matter, is not going to translate into actual success by itself unless there is a strategy to follow. What is required is a centralized vision aiming at aiding the different departments within a company implement RPA based on a strategy that will benefit the entire company and not just individual departments.
Seamless integration with the existing environment
Successful implementation of RPA is acutely dependent on the availability of accurate information on the existing processes. Not only do such processes need to be documented but also regularly updated. It is also important to note that while the implementation of RPA does not necessarily require replacement of any existing technology, it does need to be integrated with them in order to achieve maximum utilization of the automation.
Know your goals first
It is crucial to have a clear vision of goals or expectations before rolling out the technology. Any drastic changes while the technology is midway will only result in less than acceptable results and financial loss.
Careful selection of the processes
Only the processes best suited for automation need to be selected, rather than a random pick and choose. Well-documented processes with stable operation costs are possibly best suited for RPA, leaving less scope for surprise outcomes.
Have a back-up plan
This holds true across the spectrum of automation technologies. A number of testings done on the bots in multiple environments before final approval and a fall back plan in case it needs to be re-worked is essential.
Counselling existing employees
A major downside to the implementation of RPA is that it cuts down costs by cutting down jobs, creating panic amongst the existing pool of employees. It is essential to explain to the employees where and how the automation technologies are being used, how it will ease their workload and at the same time, contribute to the company’s overall workforce.
While the future certainly looks like one marked by the presence of automation technologies. The key to making it all work lies in striking a healthy balance between technological prowess and human rationality.
We at Botstatz, have the perfect solution to manage an end-to-end automation life cycle. Our customizable RPA program management application can help program managers measure the project ROI and monitor BOT performance while managing the automation governance workflow with ease.
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